Microfoundations of AI Empowerment Capability to Transform Organizations
Authors
Umme Hani and Shahriar Akter
Publication details
ISSUE 170
11/12/2024
Keywords
AI empowerment capability; organizational agility; firm performance;
Abstract
The advancement of artificial intelligence (AI) has sparked remarkable anxiety on how to empower AI capability to reap benefits and address the challenges. There is very limited knowledge on the operationalization of AI empowerment capabilities and their effects. Drawing on the microfoundations of dynamic capability (DC) theory, this study fulfils this research gap by presenting an AI empowerment capability and its effects on organizational agility and firm performance. Using a systematic literature review, thematic analysis and in-depth interviews of 20 AI experts in Australia, the findings present theoretical insights, managerial guidelines and policy implications. The results show that technological sophistication, AI governance, AI literacy, training & development, and ethical orientation are the significant dimensions of AI empowerment capability.
Author Details
Umme Hani is a Lecturer at the University of Notre Dame Australia and completed her PhD from UOW, Australia. She has published in leading business journals: California Management Review, Journal of Product Innovation Management, Industrial Marketing Management, Journal of Marketing Management, Technological Forecasting and Social Change, Journal of Business Research, etc.
Shahriar Akter is a Professor of Marketing Analytics & Innovation at UOW, Australia. He was awarded his PhD from UNSW Business School Australia, with a fellowship in research methods from the University of Oxford. He specializes in the study of advanced analytics & AI, algorithmic biases and digital innovation in business studies. He was recognized as one of the Top Australian Business Researchers by the Australian Newspaper's Research Magazine in 2022 & 2023. He was also featured as one of the leading academic data leaders in the world by the CDO magazine in 2022 (led by MIT Sloan Management School). He has published in leading business & management journals (70+ A or A* ranked articles in ABDC list) with 100+ publications. He is among the top 1% of scholars worldwide, according to the Clarivate 2022 & 2023 lists.
